Team & Conditions at Hotel Sor
Meet Our Team
At Hotel Sor, our dedicated team is the heart of our hospitality. Each member plays a crucial role in ensuring our guests feel welcomed, valued, and comfortable during their stay.
Management Team:
Our management team, led by our seasoned General Manager, is committed to maintaining the highest standards of service and guest satisfaction. With years of experience in the hospitality industry, they oversee all operations and implement best practices tailored to the unique culture of Phnom Penh.
Front Office Staff:
Friendly and knowledgeable, our front desk team is available 24/7 to assist you with check-in, provide information about our facilities, and offer recommendations for local activities. Whether it’s arranging transportation or providing directions, they are always ready to help.
Housekeeping Team:
Our housekeeping staff uphold stringent cleanliness standards, ensuring your accommodations are pristine. They respect your privacy while diligently maintaining the cleanliness of guest rooms and public spaces, contributing to a comfortable and inviting atmosphere.
Food & Beverage Team:
Our culinary team crafts a menu featuring local and international flavors, ensuring every meal is memorable. From breakfast buffets to a-la-carte dining options, our chefs utilize fresh, local ingredients. The bar staff is trained to mix classic and signature cocktails, providing a delightful experience for all guests.
Concierge Services:
Our concierge team is eager to enhance your visit. They can assist with booking guided tours, making restaurant reservations, and recommending cultural experiences. Whether it’s securing tickets for a show or arranging a last-minute spa appointment, your preferences are our priority.
Wellness Team:
Designed for relaxation and rejuvenation, our wellness team oversees the spa and fitness facilities. They offer a variety of treatments, including traditional massages, wellness therapies, and personalized fitness classes that cater to your needs.
Our Commitment to Excellence
At Hotel Sor, we understand that each guest is unique, and we are dedicated to providing personalized service that exceeds expectations. Our staff participates in ongoing training programs to enhance skills in customer service, local knowledge, and hospitality trends, ensuring a consistently high standard of care.
Terms & Conditions of Stay
To ensure a harmonious atmosphere for all our guests, we ask you to familiarize yourself with the following terms and conditions:
Check-in & Check-out:
Check-in time is 2:00 PM; check-out time is 12:00 PM. If you require early check-in or late check-out, please contact us in advance, and we will do our best to accommodate you based on availability.
Reservations & Cancellations:
Reservations can be made through our website or authorized booking platforms. For cancellations, please notify us at least 48 hours prior to your scheduled arrival to avoid cancellation fees. For special promotions, different policies may apply.
Payment Options:
Payment can be processed via cash or major credit cards (Visa, MasterCard, American Express). A valid credit card is required at the time of booking for security purposes.
Guest Policy:
Only registered guests are permitted in guest rooms. Visitors are welcome in designated common areas but must comply with hotel policies. We reserve the right to limit the number of visitors in accordance with local regulations.
Safety & Security:
The safety of our guests is paramount. Hotel Sor is equipped with 24-hour security personnel and surveillance cameras in public areas. We encourage guests to use the in-room safe for securing valuables and to report any suspicious activity immediately.
Damages & Losses:
Guests will be held responsible for any damages or losses incurred during their stay. Charges will be applied for repairs or replacements for any damage beyond normal wear and tear.
Privacy and Data Protection:
We are committed to protecting your privacy. Personal data collected during your stay will be used exclusively for providing services and enhancing your experience. We will never share your information with third parties without your consent, except as required by law.
Noise Policy:
To ensure a peaceful environment, we request all guests to be mindful of noise levels, particularly during late-night hours. Excessive noise complaints may result in a warning, and repeated issues could lead to eviction from the premises without refund.
Pet Policy:
While we understand pets are part of the family, Hotel Sor currently maintains a no-pet policy. Service animals are, however, more than welcome and must comply with applicable regulations.
Smoking Policy:
Hotel Sor is a smoke-free establishment. Designated smoking areas are provided outside of the hotel. Violation of this policy may result in additional cleaning fees.
Liability Disclaimer:
Hotel Sor is not liable for any injuries, loss, or damage to personal belongings during your stay, except as required under applicable law. We recommend that guests take appropriate precautions regarding their personal property.
Thank you for choosing Hotel Sor in Phnom Penh. We are excited to welcome you and ensure your stay is both enjoyable and memorable! Should you have any questions or special requests, please feel free to reach out to our team.